FREQUENTLY ASKED QUESTIONS
How does it work?
The GeeWhiz® is placed on the outside of the penis instead of having a tube inserted through the urethra. It is known as a condom catheter. Sometimes it is referred to as a condom sheath, or simply a sheath.
The GeeWhiz as shown above comes with a male nozzle already in place. After it has been applied (see Instructions), the female connector is pressed over the nozzle and the connector tubing is connected to either a leg or bedside (bed) drainage bag to collect urine from the user.
The leg bag may be strapped inconspicuously to either leg. At night, using the bedside drainage bag is recommended. Its larger capacity helps you (and/or your caregiver) get a good night’s sleep without the usual interruptions.
How often should the Condom Catheter be replaced?
The GeeWhiz condom catheter should be replaced daily; it should never be reused. This will help avoid infections.
How often should the leg bag or bedside drain bag be replaced?
Both the leg bag and bed bag should be replaced at least every two weeks. Proper cleaning is essential on a daily basis. Changing the bags once a week is preferable.
How do I clean the bags?
The bags should be cleaned using a disinfectant solution especially designed for medical devices. Control III disinfectant solution is available from most pharmacies or hospital equipment supply companies. An alternative is to dilute 2½ tablespoons (1¼ oz.) of vinegar in one quart (32 oz.) of water and rinse the bags out with the solution.
NOTE: After using any disinfectant solution, be sure to thoroughly rinse the bag with clean water.
How do I keep myself clean and how often do I change the GeeWhiz Condom Catheter?
The GeeWhiz Condom Catheter should be removed and discarded daily in order to maintain good hygiene. Proper hygiene is always necessary to avoid irritated skin, or even infection.
To remove, simply unwrap the SecureStrip™ wrapping tape and roll the GeeWhiz off of the penis. Ensure that the GelStrip™ adhesive strip is also removed.
Wash the penis and genital area with a mild soap or commercial cleansing product designed for this purpose. Showering or bathing daily is recommended in order to cleanse thoroughly. If you are bedridden and unable to bathe, products are available for cleansing oneself while in bed. Daily cleansing is a necessity.
Following cleansing, ensure that the penis is completely dry and free of talc or lotion before attaching a new GeeWhiz Condom Catheter.
What if my skin becomes red or irritated?
Immediately discontinue use and notify your physician, pharmacist, or caregiver. Products are available to protect the skin from irritation and infection. You need to determine why the problem is occurring and solve it before continuing to wear the GeeWhiz Condom Catheter.
What if my GeeWhiz leaks?
Leakage is generally caused by improper attachment or placement of the GeeWhiz Condom Catheter or using the incorrect size. Check to ensure that the correct size is being used according to the sizing chart provided (or downloadable from our website). Check to see that the Silicone GelStrip adhesive seal is wrapped securely around the penis behind the glans or head, and that the SecureStrip is snuggly wrapped around the outside of the GeeWhiz over the GelStrip “bump” as shown in the drawing above. When applying the GelStrip and SecureStrip, it is necessary to apply a slight tension and wrap slowly so that the material lays down in a smooth fashion. Click here for instructions on how to properly apply the Gee Whiz.
I am not circumcised and do not know which way to apply the GeeWhiz (i.e., over the foreskin or with the foreskin pulled back). What is the proper way?
To ensure that the GeeWhiz is applied securely, first pull the foreskin forward over the head of the penis and then, applying a slight tension, wrap the silicone adhesive GelStrip seal behind the glans (head) of the penis. This ensures that when the foreskin retracts, the seal is in the proper location.
When you first receive the GeeWhiz, practice putting it on, trying alternate methods until you are comfortable with the procedure. This will provide you with peace of mind and ensure a comfortable and secure fit. If you have additional questions or problems, please call us for help.
Is there a return policy?
Due to the nature of the product, health and sanitation laws prevent us from accepting returns. Even if the package is unopened, it may have been in contact with an environment that prevents us from accepting a return. ALL SALES ARE FINAL. If you have any questions about whether the product will work for you, please call us prior to purchase at 1-800-639-9322 and speak to a sales associate.
Hours: Monday-Friday, 9AM - 5PM PST (California), USA
1-800-639-9323 • 1-805-388-7669